The increasing appetite for Real Estate developers to deliver High Rise commercial buildings in most city centers is increasing the demand for tech-driven approach to Facilities Management (FM), Real Estate Analysts say.

The industry watchers believe that with the arrival of major prime grade office buildings in the last 12 months and a strong pipeline set to deliver more before year end, Facilities Management service providers will have to scale up their service offering from the rudimentary FM operations to more bespoke and value-driven services that don’t just satisfy customers but delight them.

A close look at the Ikoyi and Victoria Island neighbourhood in Lagos reveal that in the last 12 months the office space segment of the property market have seen the arrival of two major projects; The Wings and Heritage Place, with the quadruple of Kingsway Tower, Alliance Place, Madina Tower and Lakepoint Tower all set for delivery in the same axis by 2018.

The arrival of these prime grade office space, Market analysts say, will naturally trigger demand for unique value propositions, which can only be delivered with customized Facilities Management software and Tech-driven Building automation systems – a feat Alpha Mead Facilities have continuous achieved in some of the most sophisticated projects in Africa and the Middle East.

“We are quite excited about the delivery of prime grade office buildings in the Central Business Districts of some cities. We are also aware of some the responsibilities that come with managing these highly sophisticated assets,” Engr. Femi Akintunde, Group Managing Director, Alpha Mead, said.

Engr. Akintunde further explained that by virtue of its leadership position in Africa’s FM industry, AMFacilities is steadily responding to the needs of the market with innovative solutions that guarantees superior service delivery to clients, improve safety at its sites, and increase productivity for its customers, without compromising quality.

“We are big on technology investment because we understand the role of technology in delivering quality in a dynamic profession like Real Estate and Facilities Management. This has informed our decision to even further increase our investment in new technologies and train our staff on the use of such technologies as: Computer-Aided Facilities Management (CAFM) & Computerized Maintenance Management Software (CMMS), Property Management systems, mobile technology, billing software as well as energy audit and management technology amongst others.

“Recently, we designed a new application called “Eye-on-Site” to improve our efficiency and significantly reduce downtime in every facility we manage. The new application which is exclusive to us in Nigeria’s FM market provides detailed information on the criticality of all our assets on site.

“We also incorporated Archibus; an Integrated Workplace Management System (IWMS) platform designed to reduce the complexity associated with FM through native business intelligence into our systems”.

A recent Business Confidence Monitor (BCM) report by the British Institute of Facilities Management (BIFM) Nigeria show that FM firms shows a strong commitment by FM firms to leverage on IT solutions to save operational cost, deliver superior customer service and eventually grow their client base.

The survey further revealed that an impressive 88 percent of the surveyed FM firms are already leveraging technology to deliver their services, while a high percentage of the sample size are still eager to acquire new Information Technology  solutions over the next 12months.